We all know how difficult it is sometimes to keep an appointment but for the vast majority of us it is merely a case of making a call and re-arranging to a more convenient date. However we are not all the same and appointments can get completely overlooked or perhaps deliberately missed but irrespective of the reason there is always a casualty which is the business !
Everyone is aware of the ongoing financial pressures that our NHS is under and in particular GP surgeries where there is a ground swell of opinion that they should open longer hours to accommodate the demands of their patients.
Whether this is right or wrong is open to very lengthy debate but one thing is for sure that missed and late appointments not only exasperates the financial pressures but the knock on effect can ripple through to other areas of the NHS as the article opposite from www.gponline.com explains.
Missed and late appointments are very damaging for businesses across all sectors but management are very reluctant to impose penalties on customers unless they are persistent offenders. Not only does the business lose the revenue from that appointment but because they often never know until the last minute then they're unable to offer that appointment to another client or more worringly a new customer.
Depending entirely on the number of appointments a business has every day then assigning a member of staff to make reminder calls a few days before a customer's appointment whilst making a great deal of sense is however quite labour intensive.
An appointment reminder system comes as part and parcel of the SMS Desktop Platform and offers the following benefits to those businesses who invest in the Platform...
- Fully automated system
- Releases staff to do more productive tasks
- Customer receives a reminder by text message
- Can set up more than one reminder per appointment
- Can import customer data records
- Print off reminders setup between any two dates